Well Visit Policies:
The cornerstone of pediatrics is well child care. It provides us with an opportunity to evaluate your child’s growth and development. A complete physical exam at our office includes height, weight, head circumference (for infants), evaluation of vision and hearing (in older children), an estimate of development and any necessary vaccinations. Ample time should be allowed for discussions of problems relating to your child’s home, school and peer relationships. Since most camps and schools require physical exam forms to be current, it is important that physical exams be performed yearly. Such regular exams set the tone for anticipatory guidance and good preventative health care. While recalls for yearly check-ups are sent out periodically, please try to call well in advance for your child’s exam.
Appointments can be made at any time during regular office hours. We realize that your time is important, and so is ours. We would appreciate 24-hours notice for canceled visits, or a missed appointment fee will apply.
Please try to be prompt for your appointment time. You must bring with you your insurance ID card as well as your co-pay. We schedule a specific time for visits. If you feel the problem you wish to discuss is involved (i.e. behavioral problems, hyperactivity, etc.) please let us know when you are scheduling your appointment so that extra time will be allotted. Please try to make your check-up appointments three months in advance. Baby visits should be made in advance at the time of each visit. These visits are essential for the optimal health care maintenance of your children. Be aware that your insurance plan may require a full 12-month time span between routine checkups.
Routine questions are welcome to be asked during visits to our office. If a problem arises between visits that requires attention, we will be happy to discuss it by telephone during office hours. Our pediatric nurses are experienced to handle your questions. You will be transferred to our nurse advisement line where you can speak directly to a nurse or leave a message for a call back.
Financial and Insurance:
We accept most insurance plans in our area, including Illinois All Kids/Public Aid. For any questions you may have regarding billing and insurance information, please contact:
- Our office: (847) 676-5394
- Our Patient Accounts Manager Lisa A.: (847) 676-1018
- Email: [email protected]
It is advisable to notify your insurance carrier of your baby’s birth and that you have selected one of our pediatricians as your child’s PCP (primary care physician) to ensure maximum coverage for health care costs. Some policies will not cover the expenses for your baby unless notified within 30 days of birth. We also require that you notify us any time a change is made to your insurance plan or carrier. We ask that you familiarize yourself with the coverage of your plan and it’s restrictions. You are ultimately responsible for services that are not a covered benefit of you insurance plan. Please be sure to bring your insurance identification card with you to each visit.
Your insurance company expects the payment of your co-pay at the time of service as do we. Our policy is not to bill for co-pays, but if we must, a billing fee will be added to your charge. We accept cash, check, American Express, MasterCard, Visa and Discover.
Fees for services rendered are based on the prevailing fee schedule for this area. Payment is expected at the time of visit. You may pay by cash, check or American Express, MasterCard, Visa and Discover. All co-pays must be paid at the time of the child’s visit regardless of who accompanies the child. In the event that a friend or relative brings your child to the office, we ask that person to be responsible for paying the bill or co-pay.
Most managed care insurance plans require referrals from your primary care physicians before your child can be seen by a participating specialist. We require at least 72 business hours for processing referrals and are not allowed to back date any referral request. Our referral line is open during business hours Monday through Friday to expedite your requests.
Forms for School, Camp and Sports:
Your child may need school and camp forms to be filled out over the years, which we are happy to help complete. Please submit all forms with a stamped, addressed envelope. Please allow two weeks for the form to be completed.